Tuesday, July 16, 2013

YOU are Awesome!I

Thursday is national "Customer Appreciation Day," but honestly... we celebrate this every day! Without you, our customers, there would be no us! We've had such a great journey with all of you- from our very first order solidifying that what we are doing really was special- continued orders that allowed us to move the business from our living room to a small office- to doubling in size- to our current day with additional businesses, 15+ employees, and over 5,000 designs!

We recognize that we would be no-where without you, and unlike many of our competitors we sincerely care about your opinion and desires. We offer FREE custom designs on our website so that you can come in and at no charge to you- get exactly what you are looking for (free design changes for existing designs, too). We offer FREE color sample requests... because we want you to be 100% satisfied with your purchase from day one. FREE sample piece in every order is so you can test your surface and technique before applying (and we let you vote every season on what you'd like to get free). All of this and so much more sets us apart... but I think my favorite method of customer interaction is our facebook page!

If you are a fan of ours on facebook- and chances you are with over 32 THOUSAND fans, you will see that we constantly ask for your opinion! We like to include our customers in all of our decisions- if we are considering a new promo (free practice design) we'll ask you to pick which, if a designer can't decide which version of a design they like best they'll ask you to vote, if we are trying out a new social network or product type we'll ask what you think- and we get SO much feedback it is amazing!

My favorite aspect of my job here at Trading Phrases isn't design (though, that is a close second) or marketing, or anything else I do, it is getting customer photos! There is something so rewarding about seeing our hard work in  your homes, offices, cars, etc. I can't even tell you! I am constantly amazed by your creativity, your decor style and your beautiful ideas!

I really can't thank each and every one of you enough- we truly love what we do, and we think it shows through our products and our huge customer fan base! We've loved getting to know you and working hand-in-hand with you on your awesome projects, and we can't wait for many more years of the same.

If you really want to be involved make sure you fan us on facebook (HERE), pinterest (HERE), read our monthly newsletter (HERE), follow us on instagram (search TradingPhrases), and let us know of anything we are missing. We truly value your opinion- so if you ever find anything amiss or think we should be doing something we are not please let us know!

You guys are TOTALLY AWESOME and we love you all! From our family, to yours.








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